Customer service & support

at Ramsey Nissan

Job Detail


Salary

-

Experience

No experience required

Schedule Type

Part Time - Full Time

Location

401 NJ-17, Upper Saddle River, NJ 07458, USA

Duration

-

Expires

05/05/2019, 05:27 PM


Description

address is looking for customer service representatives to join our winning team. We are looking for an ambitious and outgoing team player that can deliver results. We are looking for someone to assist in generating more traffic in our showroom by promptly answering leads and phone calls then setting appointments. We are a large volume dealership that takes pride in our stellar reputation. We pay hourly plus commission and bonuses with benefits and 401k available. Full-time and Part-time positions available. Requirements: • Ability to deal with a high volume of leads, emails, phone calls, and online chats • Ability to promptly answer all leads in a professional and accurate manner • Ability to present information in a clear and professional manner via email and phone • Basic computer skills • Strong communication skills with reporting capabilities • Ability to type proficient with proper spelling and grammar Responsibilities: • Handle all incoming phone calls and internet leads • Work with customers and mangers to set appointments • To learn and retain information regarding different models and trims and packages • Direct the customer to where they can more find more product information and recourse about our vehicles online • Record customers information, interaction, and activities in our CRM database • Follow up with existing customers to ensure there satisfaction and generate and leads • Complete ongoing follow up via email, text message, and email • Confirm, Follow up, and track all appointments set • Perform other job related task assigned