Call center agent

at Apple One

Job Detail




1-2 years minimum experience

Schedule Type

Full Time


2900 County Rte 30, Wall Township, NJ 07719, USA




08/25/2019, 05:58 PM


Responsibilities · Manage large amounts of inbound and outbound calls in a timely manner · Follow communication “scripts” when handling different topics · Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives · Seize opportunities to upsell products when they arise · Build sustainable relationships and engage customers by taking the extra mile · Keep records of all conversations in our call center database in a comprehensible way · Frequently attend educational seminars to improve knowledge and performance level · Meet personal/team qualitative and quantitative targets Requirements · Previous experience in a customer support role · Track record of over-achieving quota · Strong phone and verbal communication skills along with active listening · Familiarity with CRM systems and practices · Customer focus and adaptability to different personality types · Ability to multi-task, set priorities and manage time effectively · High school degree