Front desk

at Ronald Mcdonald House

Job Detail




2-3 years minimum experience

Schedule Type

Full Time


405 E 73rd St, New York, NY 10021, USA




03/24/2019, 06:36 PM


The Front Desk Associate most often the first point of contact for families at Ronald McDonald House address as well as other key stakeholders such as donors, community partners and volunteers. They maintain high standards of customer service and play an integral role in providing day-to-day support for the entire Operations Department. Essential Functions: • Perform receptionist duties: answer the phone, take messages and transfer calls, receive document and disperse all mail, packages and donations (in-kind and cash) as directed • Maintains a pleasant demeanor and professional relationship at all times for families, guests, staff, volunteers, donors, and other community members • Serve as a resource for families, guests, staff, volunteers, donors, and other community members • Coordinate transportation requests • Be a passionate contributor to the success of the House that strives to deliver a seamless circle of support to each family that enters the Ronald McDonald House address Responsibilities: • Demonstrate professional, clear and timely communications across the organization and when working with external stakeholders • Use hospitality software (Opera) to perform check-ins and check-outs for families with reservations • Ensure all volunteers, donors or guests follow appropriate check-in procedures; address all questions or requests at the front desk • Update the Family Support Team regarding reservations, guest concerns or issues • Work with House security and volunteer greeters to secure the entrance and monitor the coming/goings of all guests and greet all who enter the House. • Support all other departments with various activities and events (may include helping with set-up or breakdown of events) • Supervise and train volunteers as needed for various House operations projects and programs including the greeter program and security guards • Maintain all documentation, logs, sign-up sheets, incident reports, and current information as related to the front desk • Monitor the entrance and the coming/goings of all guests and greet all who enter the House to help insure safety and security • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) • Communicate all concerns to the Manager on duty • Be aware of any Fire Life & Safety compromising conditions around the house. Respond to House emergencies as needed Qualifications & Competencies • High School Diploma or equivalent • Minimum of two (2) years’ experience in a guest facing role; previous hotel, hospital, special event or hospitality experience a plus • Experience with various computer software: Microsoft Office Suite, Opera or similar CRM software a plus • Ability to operate under pressure and to multi-task; ability to be flexible in a dynamic environment • Strong organizational and administrative skills • Strong written and verbal communication skills; positive and respectful interpersonal skills • Ability to remain professional yet compassionate when interacting with families in crisis • Hospitable demeanor when interacting with guests, donors, volunteers and community at-large • Team-oriented personality while also demonstrating initiative and independence • Experience working with children, people with disabilities or illness a plus • Bi-lingual a plus • Must work weekends and holidays; schedule subject to change