Customer service & support

at Adecco Group

Job Detail




2-3 years minimum experience

Schedule Type

Full Time


1425 Lower Ferry Rd, Ewing Township, NJ 08618, USA




03/28/2019, 03:12 PM


Adecco is currently seeking Experienced Call Center Representatives for temporary assignments at Educational Testing Service (ETS) in address, address. This is long-term temporary assignment opportunity that will give you valuable experience to enhance your career! If you meet the qualifications listed below, please Apply Now! Job Description: - Respond to basic routine customer inquiries via email, phone, and chat - Communicate clearly and concisely, both orally and in writing - Handle candidate interaction via telephone or email contact for a variety of service transactions or inquiries in a polite and professional manner. - Handle transactions or processing work including refunds, key entry, written correspondence and basic resolutions. - Utilize Customer Relationship Management System: (CRM); Oracle Service Cloud (OSC) - Quickly and creatively solve problems to ensure consistent, quality service to the candidate. - Demonstrate high quality customer service interactions by providing complete and accurate information. - Achieve individual performance metrics/goals including, but not limited to: attendance, adherence to schedule, adherence to working shift, use of CRM & quality. Requirements: - Must have 2- 3 years of inbound call center experience working in a fast-paced call center environment - Must have excellent oral and written communication skills with proficiency in Outlook email - Must be extremely confident in computers and can multi-task between multiple screens on the Computer. - Must be able to demonstrate excellent time management skills - Must also be strong in Data Entry skills, as well as being extremely detail oriented. - Must be able to work independently as well as with a team to learn new processes What’s in it for you? - Weekly Pay- you receive a paycheck every week! - Valuable work experience - Friendly work environment with business casual dress code Click on Apply Now to be considered for Call Center Representative positions at ETS in address, address. You may also visit to view other current job opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled