Customer service & support

at Safeway Trucking

Job Detail


Salary

$17/hour

Experience

1-2 years minimum experience

Schedule Type

Full Time

Location

New York, NY, USA

Duration

Permanent

Expires

04/28/2019, 01:49 PM


Description

address is a highly respected 3PL, headquartered in address, address and we are seeking the right candidate to fill our Customer Service Representative (CSR) position. Job Purpose: ECW is a seeking a Customer Service Representative to work in fast paced office dealing with Import community. Servicing customers via phone and emails to provide most current information and problem solving. Duties: Customer Service Representative/Transportation/Billing Experience •Respond to customers inquiries via phone and email •Track and trace containers at different piers for availability •Invoicing •Resolve customer issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. •Work with various steamship lines for freight releases •Navigate through systems for problem solving Skills/Qualifications: _Customer Service Representative/Transportation/Billing Experience •Customer Service, Bookkeeping, Billing, Accounting,Problem Solving, Ability to Multitask, Outlook, Word, Excel, Resolving Conflict, Phone skills, attention to detail and accuracy, energetic and team oriented. Job Type: Full-time Salary: $17.00 /hour