Shift leader

at KFC

Job Detail




1-2 years minimum experience

Schedule Type

Full Time


40 Princeton Hightstown Rd, East Windsor, NJ 08520, USA


11/04/2019, 15:52


Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Conducts periodic food safety audits.
Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
Shares the day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
Reviews facility and equipment readiness.
Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
In the absence of management, responsible for food and supply deliveries and restaurant opening and closing.
Provides ongoing coaching and feedback for crew employees.
Provides \"hands-on\" training for crew in Learning Zone.
Posts safety awareness documentation.
Shift/Weekly restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores, food safety, financial audits

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed of service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making